Returns & Refund Policy

At ZENOVEXION, customer satisfaction is a priority. This policy outlines the conditions, timelines, and procedures for returns and refunds related to purchases made via zenovexion.pro.

Effective Date

This Returns & Refund Policy applies to all transactions completed through zenovexion.pro and remains in effect until updated or revised.

1. Refund Eligibility

Customers may be eligible for a refund if the request meets the following criteria:

  • The request is submitted within the specified time limit.
  • The service or product has not been fully delivered or consumed.
  • There is documented evidence of a billing error or duplicate charge.
  • The delivered product materially differs from what was described.
ZENOVEXION reserves the right to assess refund eligibility on a case-by-case basis.

2. Time Limits for Requests

Refund requests must be submitted within 14 calendar days from the date of purchase unless otherwise specified in a written agreement.

Requests received after this period may not be eligible for review. In exceptional cases, ZENOVEXION may extend the timeframe at its sole discretion.

3. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Send a written request to our support team.
  2. Include your full name, order number, and transaction date.
  3. Provide a clear explanation for the request.
  4. Attach any supporting documentation if applicable.

Our team will review your request and respond within 3–5 business days.

4. Refund Conditions

Approved refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.

  • Refunds may take 5–10 business days to reflect in your account.
  • Partial refunds may apply if services were partially delivered.
  • Administrative or transaction fees may be non-refundable.

5. Non-Refundable Items

The following are generally excluded from refunds:

  • Completed custom services or finalized deliverables.
  • Digital products once accessed or downloaded.
  • Discounted or promotional purchases marked as final sale.
  • Requests resulting from customer misuse or policy violations.

6. Contact Information

If you have any questions regarding this Returns & Refund Policy, please contact us:

ZENOVEXION

Website: zenovexion.pro

Email: [email protected]

Contact Support